At Daihatsu Malaysia, we are committed to ensuring customer safety as our top priority

This program is an examination of the Gran Max units, specifically for Connecting Rod
on the 3SZ engine. We would like to appeal to Daihatsu owner of involved Gran Max
to bring the vehicle(s) to the selected nearest Daihatsu authorized service centres to
conduct the above mentioned for FREE of charge.

This program is part of the 3 years / 100,000km vehicle warranty in which Daihatsu’s
commitment to always be responsible and to care for the safety and comfort of
customers in an effort to increase the satisfaction and comfort of Daihatsu owners.

This program is an examination of the Gran Max units, specifically for Connecting Rod
on the 3SZ engine. We would like to appeal to Daihatsu owner of involved Gran Max
to bring the vehicle(s) to the selected nearest Daihatsu authorized service centres to
conduct the above mentioned for FREE of charge.

Continuing to drive the vehicle in this condition may cause accelerated wear and
damage to engine. This may lead to vehicle stall during operation and causes potential
risk on the road.

Vehicle owners are advised to carry out service inspection on the involved Gran Max at
selected Daihatsu authorized service centres at no inspection and replacement cost
involved.

This is a Special Service Campaign exercise conducted under our 3 years/100,000km
vehicle warranty program as part of Daihatsu’s commitment to always provide the best
service and product quality to our customers.

1,451 units of Gran Max under the manufacturing date 7th March 2018 to 10th April 2019.

No, only the Gran Max is involved in Malaysia market.

A thorough analysis as well as preparation to the program needs to be conducted at
earlier stage to ensure the ‘Special Service Campaign / Connecting Rod Inspection &
Replacement Program on 3SZ Engine’ would run smoothly and effectively.

Daihatsu will carry out appropriate inspections and replacement on the said Connecting
Rod in accordance with Daihatsu manufacturing standards at no charge to the vehicle
owner for parts replacement and labor.

The inspection and replacement process will take approximately 18 hours / 3 working
days to complete, subject to the work schedule at the selected service centre.

No. It is reported from the examination conducted, there is a possibility that the
Connecting Rod is not in accordance with Daihatsu manufacturing standard for the
manufacturing period of 7th March 2018 to 10th April 2019.

Specifically Connecting Rod on the 3SZ engine.

Yes, with this inspection being carried out, Daihatsu guarantees the Connecting Rod on
the 3SZ engine will be in optimal condition.

The first phase commenced in 12th August 2019 by replacing new engine set for 265 of
unsold units, completion of work on 11th September 2019. The second phase for remaining 1,186 registered customer units will take effect from 8th November 2019
onwards.

No case reported in Malaysia as yet.

No. We only use our Daihatsu Genuine Part that is supplied by Daihatsu Japan.

Yes, it has been advised that the replacement of Connecting Rod is the best counter
measure.

After undergone examination, the Connecting Rod assembled to Gran Max’s 3SZ
engine found to have smooth crack and possibly may cause vehicle stall during
operation. Based on investigation, it is reported that the problem occurred during
forging of connecting rod at production stage in ADM manufacturing plant, Indonesia.

Yes, the Warranty Period remains the same for 3 Years (36 months) or 100,000 km
whichever comes first, (If vehicle is used for 20 months, then the balance Warranty
period is 16 months or balance km whichever comes first)
As for After warranty vehicles, the Warranty for the replacement of Connecting Rod will
be 6 months or 10,000 km, whichever comes first.

Until all identified manufactured units from 7th March 2018 to 10th April 2019 are being
inspected and replaced completely.

Kindly reach out to our dedicated SSC Customer Support Line at 03-5512 3411 between
9:00am to 5:00pm, Monday to Friday for further clarification and assistance or
alternatively visit a selected Daihatsu authorized service centre.

All owners of the involved vehicle may contact selected authorized Daihatsu service
centre at your earliest convenience to schedule for a service appointment.
It is advisable to firstly make a service appointment for a smooth and pleasant service
experience.

No. We do not recommend inspection to be done via Daihatsu Mobile Service as the
replacement job requires technicians equipped with special tools and machineries.

Yes. Daihatsu service centres does accept walk-in customer.
However, customers / vehicle owners are encouraged to firstly make a service
appointment as the inspection and replacement process will take approximately 18
hours / 3 working days to complete, subject to the work schedule at the selected service
centre.

Central Region
1. Daihatsu (Malaysia) Sdn. Bhd. Service Centre, Shah Alam branch

Northern Region
1. Daihatsu (Malaysia) Sdn. Bhd. Service Centre, Ipoh branch
2. Daihatsu (Malaysia) Sdn. Bhd. Service Centre, Butterworth branch

Southern Region
1. Daihatsu (Malaysia) Sdn. Bhd. Service Centre, Johor Bahru branch
2. Daihatsu (Malaysia) Sdn. Bhd. Service Centre, Malacca branch

East Coast Region
1. Soon Seng Motor Enterprise (1988) Sdn. Bhd. Service Centre, Kota Bharu dealer
2. Pacific Motors Sdn. Bhd. Service Centre, Temerloh dealer

East Malaysia Region
1. Daihatsu (Malaysia) Sdn. Bhd. Service Centre, Kota Kinabalu branch

Please visit https://www.daihatsu.com.my/web/dealers/ for the 8 service centres address and
contact details.

Daihatsu Malaysia Sdn. Bhd. will take on full responsibility on this examination with our
highly trained and certified technicians equipped with special tools and machineries
dedicated specially for this Special Service Campaign.

Daihatsu will contact you to make an appointment once the stock arrives.

Customer / vehicle owners are encouraged to bring their Service Booklet or Vehicle
Registration Card to the selected Daihatsu authorised service centres to confirm the
Chassis Number. This is to enable us to identify whether as to your vehicle(s) is affected
for the Connecting Rod replacement.

Daihatsu Malaysia will compensate Two (2) RM250 Service Voucher per affected vehicle
as reimbursement. This service voucher can be utilized for the next upcoming two (2)
schedule routine maintenance with Daihatsu. However, any unused amount will not be
refunded.

No. All Connecting Rod inspections are Free of charge for parts replacement and labor.

Daihatsu would strongly advice all owners of the involved vehicle to contact selected
authorized Daihatsu service centre at your earliest convenience in order to schedule for
a service appointment.
Failure to have the Connecting Rod replaced in a timely manner could result in future
damage to your vehicle’s engine and causes vehicle stall.